If for any reason you are unhappy with your order please return to us within 7 days of receipt with your invoice as proof of purchase. This is in addition to your statutory rights.
Please note that Made to Order, Aluminium Art cannot be accepted for returns.
Items will be refunded or exchanged providing that they are returned in their original condition, unused or damaged. Post and package costs are non refundable except in the event of faulty goods. We will not be held responsible for returns that are lost in transit. Always obtain proof of postage.
When returning Rachel Howarth Design Products, please ensure that they are packed with the same care we took to package your order to make sure that they are not damaged in transit.
Returns sent at the customers expense to;
8 Caird's Wynd
Should you change your mind about an order after it has been placed, please contact Rachel directly via phone or email to cancel an order. Where an item has not already been dispatched, Rachel Howarth Designs will cancel and refund the order placed. If it has gone past that stage and the order has been dispatched, you can follow the returns procedure and return the order, once received, to Rachel Howarth Design address as above. The cost of return will be at the customer's expense. Please retain a certificate of posting from your post office or a record of the tracking number as proof of postage. Any questions regarding the Refund or Cancellation Policy, please contact Rachel @ firstname.lastname@example.org.
Delivery is free of charge with orders over £100 in the UK mainland
For orders under £100, delivery charge will be £4.50 per order.
Small Parcels will be sent via Royal Mail Special Delivery/Signed for or a tracked courier delivery which will be delivered within 3-5 working days. We aim to send out orders for delivery within 2 working days but we will inform you if there is an unforeseen significant delay.
Aluminium Art products are Made to Order so lead time for these are 3-4 weeks unless we have stock available. We will contact you when the artworks are ready to be sent out to you. Aluminium Art will be sent by courier.
Delivery times will vary according to how quickly Royal Mail or the courier delivers; we recommend placing your orders early at particularly busy times of year (such as Christmas) to make allowance for delivery delays.
We reserve the right to decline to fulfill orders for any reason, including a Rachel Howarth Design product which has been mis-published, such as it's price or specification.
Please contact Rachel direct to quote for international delivery.
Please also note that we will not be responsible for orders which go missing after delivery.